Everything You Need to Know About Our Products and Services

Frequently Asked Questions

At AM BIOSUMINISTROS, we aim to provide complete transparency and assistance to our customers. Below you'll find answers to some of the most common questions about our products, services, and policies. If you can't find the information you're looking for, feel free to reach out to us directly!

What types of products do you offer?

We specialize in natural ingredients such as dairy cultures, natural preservatives, enzymes, and flavors for various industries including dairy, bakery, vegan, meat, and more.

How do I place a bulk order?

For bulk orders or quantities larger than what's available online, please contact our team directly through our Contact Us page, and we’ll be happy to assist you with custom orders and pricing.

Are your products clean label?

Yes, most of our products are clean label, focusing on natural ingredients without artificial additives. All products are authorized and certified by Codex Ing and OK Kosher, ensuring they meet the highest standards of natural and clean label requirements. You can find detailed information about each product, including certifications, in the product descriptions on our site.

How do I order products from the USA?

You can place your order online. For wholesale purchases, please contact our team, and we will provide you with access to our catalog. You'll also receive complimentary technical consulting services to support your order.

How do I order products from Venezuela?

Retail and wholesale orders for Venezuela are processed via WhatsApp through this link. Contact our team to gain access to our catalog and benefit from our complimentary technical consulting services.

Where do you ship to?

We currently ship to the United States and Venezuela. Please contact us for more information.

Can I request a product catalog?

Absolutely! You can request a full product catalog by visiting our Catalog Request page or contacting us directly at info@am-biosuministros.com.

How do I know which product is right for my business?

We understand that choosing the right ingredients is essential. Our team of experts is here to help you select the best products for your specific needs. Contact us for personalized assistance.

What payment methods do you accept?

We accept a variety of payment methods including credit cards, PayPal, Google Pay, Apple Pay and other options. Contact us if you need further assistance with payment options.

What is your return, cancellation, and refund policy?

  • Cancellation: Once an order is placed, cancellations are not accepted as we aim to process orders quickly for timely delivery.
  • Return: We do not accept product returns. However, if you receive a defective item, we will gladly offer a replacement or store credit. Please notify us within 7 days of receiving the product, along with a photo of the defect.
  • Refund: We do not offer refunds. Instead, store credit will be issued for use on future purchases.

For further inquiries, please contact us at info@am-biosuministros.com.

How can I get in touch with customer service?

You can reach our customer service team via email at info@am_biosuministros.com or by calling +1 773-807-8997 (Illinois) or +58 (414) 558-4056 (Venezuela). Our team is available Monday to Friday, 9:00 AM - 5:00 PM and Saturday, 9:00 AM - 12:00 PM.